Satellite Positioning Support Specialist - Marine

Job Description

The Satellite Positioning Support Specialist is responsible to interact directly with Satellite Positioning clients to enable subscription services, generate client Invoices and process payments during a twelve (12) hour shift. Additionally, provide remote technical support on OmniSTAR hardware and Satellite Positioning solutions to clients.

Fugro will not provide work authorization and/or sponsorship for this opportunity.

Fugro will not provide relocation assistance for this job opportunity.

Job Responsibilities

• Lead by example and place Quality, Health & Safety, Security, and the protection of the Environment as core values while never intentionally placing employees, our processes, customers, or the communities in which we live and work at risk.

• Consult and coordinate with Product manager, Controller and other relevant stakeholders in Satellite Positioning Service Line on all levels. Follow directives from shared services and operational activities in the Service Line.

• Enable subscriptions as required by Satellite Positioning clients.

• Provide remote technical support on OmniSTAR hardware and solutions.

• Coordinate and support sales processes and sale contracts.

• Interact directly with clients to provide subscriptions and support.

• Monitor and report on sales activities.

• Adhere to Fugro policies and procedures.

• Ensure three-way match: Subscriptions / Invoicing / Payment.

• Close out open client support requests.

• Key performance indicators.

Job Requirements

• Authorized to work in the United States without restrictions.

• Possess a high school diploma or equivalent is required. A Secondary Vocational Education is preferred.

• Have one year of working experience required.  A year of more of experience understanding a GPS/GNSS satellite positioning is preferred.

• Flexibility to work in twelve-hour shift system.

• Fluent in Spanish or Portuguese preferred.

• Good oral and written communication skills.

• Ability to work in a team environment.

• Good troubleshooting and problem-solving skills.

What’s in it for you?

At Fugro, our people are our number one priority and central to our purpose to create a safe and livable world. Our values set the foundation for our unique culture: we are determined to deliver, we prepare for tomorrow, we do what’s right, and we build trust. Our talent philosophy is seeded by our values and fueled by a passion for learning, developing leadership behaviors, transparency, and accountability.

Fugro offers opportunities to sharpen skills and provide career growth through on-the-job learning experiences, LinkedIn Learning access, business and technical training, and leadership development programs.

We value the mental, physical, and financial health of our employees and their families and offer a variety of flexible work models. Fugro USA’s comprehensive benefits package also ensures you have choices that fit your needs at any life stage.

Disclaimer for recruitment agencies:

Fugro does not accept any unsolicited applications from recruitment agencies. Acquisition to Fugro Recruitment or any Fugro employee is not appreciated**.**

Fugro USA posting Disclaimer

Fugro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors.

Individuals with disabilities needing assistance in the recruitment process are encouraged to contact Human Resources directly at 713-369-5600, option 5 or recruiting.usa@fugro.com.

EEO is the law poster

EEO is the law supplement poster

Pay Transparency