IT Service Manager

Job Description

For our HQ in Leidschendam, we are looking for an IT Service Manager. As the primary point of contact for IT services and processes, you oversee, coordinate, monitor, evaluate and adjust to ensure operational services delivery and maintain a good balance between costs and quality. If you are looking for a new challenge within the operation of IT Application Services, this might be interesting for you!

Your role

• You collaborate and align with various groups, including Application Services, Information Security Management, Business Lines, Innovation Groups, and external vendors;

• You ensure effective day-to-day operations, adhering to Request, Incident, Problem, and Change Management processes and procedures on Applications;

• You oversee the transition of applications from development to maintenance. They analyze the impact of changes on operational processes and standards to ensure a smooth transition;

• You act as the Single Point of Contact for IT Application Services, handling escalations and future business plans or activities;

• You provide vendor oversight, supporting the Operating Companies and sites;

• You develop and maintain IT Application Service processes, ensuring alignment with overall business continuity requirements;

• You collaborate with Testing and Portfolio Managers to ensure effectiveness, reviewing results, and taking corrective actions to address deficiencies.

Your track record

• You have a Bachelor’s or Master’s degree in Computer Science, Education, Business, Information Technology, Technical, Information Systems, Engineering, Business/Administration, Management, or Technology;

• You have 3+ years of relevant experience in IT Governance, business operations or similar roles;

• You have excellent English language skills both written and oral.

What Fugro offers

• A competitive salary;

• 29 holidays per year based on a fulltime employment (of which 4 are appointed by Fugro management) and the possibility to purchase 12 additional days;

• Extensive career & training opportunities both nationally and internationally;

• Flexible working hours and the ability to work from home in accordance with your manager and corporate policies;

• Commuting allowance;

• Modern pension scheme;

• Collective health insurance;

• Possibility to register with our corporate fitness plan;

• Coaching options through our EAP (Employee Assistance Program).

Are you interested?

Please visit our Company Page to find out more on what it is like to work at Fugro.

If you have any further questions, please contact Umit Nesar, Corporate Recruiter, tel. +31 (0)6 -81 41 07 68

After you have applied

• You will receive an automated confirmation-email of the receipt of your application;

• When we see a match, we will invite you for the first interview within a couple of days. Of course, you will also receive a message if we will not invite you;

• After a successful first round, you will be invited for the second round;

• If we are both still positive after the second interview, we will make you an offer and with that we hope to welcome you at Fugro!

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Disclaimer for recruitment agencies:

Fugro does not accept any unsolicited applications from recruitment agencies. Acquisition to Fugro Recruitment or any Fugro employee is not appreciated**.**