Quality and Safety

Medical Case and Claims Coordinator


Houston, Texas, United States


Experienced Level


Full time





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Job Description

As the global leader in Geo-data and technology, Fugro is poised for even greater growth. From Energy, to Infrastructure and Coastal Resiliency, sustainability is at the core of what we do, and our purpose of together creating a safe and liveable world translates into every action we take.  This purpose translates to the way we operate, our focus on employee experience and safety.

As a Medical Case and Claims Coordinator, you will play a pivotal role in ensuring the efficient and effective handling of medical cases and claims within the healthcare organization. You will be responsible for managing the coordination, documentation, and resolution of medical cases and claims, ensuring adherence to regulatory guidelines and best practices. This role demands strong organizational skills, attention to detail, and the ability to communicate effectively with various stakeholders including healthcare providers, insurance companies, and patients.

Job Responsibilities

  • Lead by example and place Quality, Health & Safety, Security, and the protection of the Environment as core values while never intentionally placing employees, our processes, customers, or the communities in which we live and work at risk.

  • Case Management: Support and handle a caseload of illness or injury cases, and serve as the primary contact for IPs, providers, and other stakeholders.

  • Claims Coordination: Coordinate all aspects of claims, including communication with key stakeholders which may include clients, insurance carriers, medical providers, and/or legal representatives.

  • Documentation and Records Management: Maintain accurate and up-to-date records for each case, including medical records, claim forms, correspondence, and other relevant documentation.

  • Compliance: Ensure compliance with all applicable laws, regulations, and industry standards governing offshore cases and workers' compensation claims. (Jones Act, USLHW, and Workman's Compensation claims, from initial filing through resolution)

  • Communication: Serve as the primary point of contact for clients, providing regular updates on the status of their cases and addressing any questions or concerns they may have.

  • Collaboration: Work closely with legal teams, medical professionals, and other stakeholders to gather information, develop strategies, and achieve optimal outcomes for clients.

  • Client Advocacy: Advocate for clients' rights and entitlements throughout the claims process, ensuring they receive the appropriate medical treatment and compensation they deserve.

  • Serve as the Designated Employer Representative (DER) in the management of DOT-regulated plans and non-DOT regulated plans. This may include the coordination of D&A testing and maintenance of compliance platforms as needed.

Job Requirements

  • Legally authorized to work in the United States, without restrictions

  • HIsh school diploma required. Bachelor’s preferred in related field (e.g. healthcare administration, nursing, case management, or legal studies)

  • Over 3 years of experience working with relevant laws, regulations, and procedures governing medical case management, and workman’s compensation.

  • Desire for Healthcare background, case management or related field (e.g. Certified Case Manager) a plus.

  • Excellent communication and interpersonal skills with an ability to manage multiple tasks and priorities

  • Possess strong working knowledge of computers and fluent in a variety of software applications. (including but not limited to MS Office)

  • Must have strong analytical and problem-solving skills.

  • 10-15% travel may be needed

What’s in it for you?

At Fugro, our people are our number one priority and central to our purpose to create a safe and livable world. Our values set the foundation for our unique culture: we are determined to deliver, we prepare for tomorrow, we do what’s right, and we build trust. Our talent philosophy is seeded by our values and fueled by a passion for learning, developing leadership behaviors, transparency, and accountability.

Fugro offers opportunities to sharpen skills and provide career growth through on-the-job learning experiences, LinkedIn Learning access, business and technical training, and leadership development programs.

We value the mental, physical, and financial health of our employees and their families and offer a variety of flexible work models. Fugro USA’s comprehensive benefits package also ensures you have choices that fit your needs at any life stage.

Disclaimer for recruitment agencies:

Fugro does not accept any unsolicited applications from recruitment agencies. Acquisition to Fugro Recruitment or any Fugro employee is not appreciated**.**

Fugro USA posting Disclaimer

Fugro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors.

Individuals with disabilities needing assistance in the recruitment process are encouraged to contact Human Resources directly at 713-369-5600, option 5 or recruiting.usa@fugro.com.

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